Privacy Policy

Last Updated: July 31, 2026

Welcome to GuaSend. Your privacy is important to us. This Privacy Policy explains how GuaSend collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services.

1. Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Mobile phone number
  • Account credentials
  • Identity verification information (when required)
  • Transaction history
  • Payment information
  • Device and browser information
  • IP address and usage logs

2. How We Use Your Information

Your information is used to:

  • Provide and maintain our services.
  • Process payments and transactions.
  • Verify user identity.
  • Detect fraud and unauthorized activity.
  • Respond to customer support requests.
  • Improve the performance and security of our platform.
  • Comply with applicable laws and regulations.

3. Payment Information

Payments made through GuaSend may be processed by trusted third-party payment providers. We do not store your complete debit card, credit card, or banking credentials on our servers.

4. Cookies

We may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website performance.

5. Information Sharing

We do not sell your personal information. Information may be shared only when necessary with:

  • Payment service providers
  • Identity verification partners
  • Cloud hosting providers
  • Government authorities when legally required
  • Professional advisers or auditors when necessary

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

Personal information is retained only as long as necessary to provide our services, fulfill contractual obligations, resolve disputes, and comply with legal requirements.

8. Your Rights

You may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Withdraw consent where applicable.
  • Contact us regarding privacy concerns.

9. Third-Party Services

Our website may contain links to third-party services. GuaSend is not responsible for the privacy practices of external websites or applications.

10. Children's Privacy

Our services are not intended for children under the age permitted by applicable law. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

GuaSend
Email: support@guasend.com
Website: https://guasend.com
Business Hours:
Monday – Friday
09:00 – 17:00 WIB