Refund Policy
Last Updated: July 31, 2026
This Refund Policy explains the conditions under which refunds may be requested for payments made through GuaSend.
1. Overview
GuaSend is committed to providing secure and reliable digital payment services. We strive to ensure every transaction is processed accurately and efficiently.
Refund requests will be reviewed individually based on the nature of the transaction and the circumstances involved.
2. Eligible Refund Requests
A refund may be approved in the following situations:
- Duplicate payment for the same transaction.
- Payment was successfully completed but the service was not delivered.
- Payment was processed due to a verified technical error.
- Incorrect amount charged because of a system malfunction.
3. Non-Refundable Transactions
Refunds may not be granted if:
- The transaction has been completed successfully as requested.
- The customer entered incorrect recipient information.
- The customer changes their mind after payment.
- The service has already been delivered or consumed.
- The request violates applicable laws or regulations.
4. How to Request a Refund
Customers may submit a refund request by contacting our support team with the following information:
- Full Name
- Registered Email Address
- Transaction ID
- Date of Transaction
- Reason for Refund Request
Email: support@guasend.com
5. Refund Processing Time
Once a refund request has been approved, refunds are generally processed within 5–14 business days, depending on the payment method and the customer's financial institution.
6. Verification
GuaSend reserves the right to request additional documentation or information to verify ownership of the transaction before approving a refund.
7. Fraud Prevention
Refund requests suspected of fraud, abuse, or unauthorized activity may be declined while additional investigation is conducted.
8. Contact Information
For questions regarding this Refund Policy, please contact:
GuaSend Customer Support
Email: support@guasend.com
Website: https://guasend.com